April 05
Prof. Ismael H. F. Santos -  ismael@tecgraf.puc-rio.br                                                          2
Apps &
Info Assets
 Business Innovation & Optimization Services
Development
Services
Interaction Services
Information Services
Partner Services
Access Services
        ESB
IT Service
Management
Infrastructure Services
Business App Services
SOA Echology
Process Services
Portal
App EJBs
SAP
Adapter
Oracle
Adapter
DB
Access
Federated
Query
Community Manager
Business dashboard
IT impact
on processes